Refund policy
At Kyvera, we want you to feel confident in every purchase. If you are not completely satisfied with your order, we're here to help.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused or gently tested and in its original packaging.
- The product must not be damaged, altered, or contaminated.
- You must provide proof of purchase or your order number.
Due to the nature of skincare products, we cannot accept returns of products that have been substantially used.
Please contact us before sending any product back. Unauthorized returns may not be accepted.
2. Opened Skincare Products
Because skincare products are personal-care items, we cannot guarantee refunds on products that have been opened or used.
If you experience an issue with a Kyvera product, please contact us within 30 days of delivery. We may request photos or additional information so we can determine the best resolution.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, leaking, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
If the issue is confirmed, Kyvera may provide a replacement or issue a full refund, including applicable shipping costs.
4. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable, except when the return is due to an error on our part or the product arrived damaged or defective.
5. Return Shipping
Unless your item arrived damaged, defective, or was sent incorrectly, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. Kyvera is not responsible for products lost or damaged during return shipping.
6. Exchanges
We generally do not offer direct exchanges. If you need a different product, you may return your eligible item in accordance with this policy and place a new order.
Damaged, defective, or incorrectly shipped products may be replaced at Kyvera's discretion.
7. Final Sale Items
Certain promotional, clearance, or final-sale products may not be eligible for return or refund. Any applicable restrictions will be clearly stated at the time of purchase.
8. Allergic Reactions & Skin Sensitivity
Everyone's skin is different. Kyvera products should be used as directed and customers are responsible for reviewing product ingredients before use.
If you have known allergies or sensitivities, please review the ingredient list carefully before purchasing.
If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice if necessary.
Contacting Kyvera about a reaction does not automatically guarantee a refund, but we encourage you to reach out so we can assist you.
9. Order Cancellations
Orders may be cancelled if the request is received before the order has been processed or shipped.
Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, the order will be subject to our standard return policy.
10. Contact Us
If you have questions about a return, refund, or your order, please contact Kyvera through the customer support contact information provided on our website.
Please include your order number and a brief description of your request so we can assist you as quickly as possible.
Kyvera reserves the right to evaluate returns and refunds on a case-by-case basis and to update this policy when necessary.
Kyvera Brands LLC
19744 Beach Blvd #374
Huntington Beach, CA 92648
Phone: (657) 861-7488