Shipping policy
Thank you for shopping with Kyvera. We are committed to processing and shipping your order as quickly and carefully as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received. Orders are not processed or shipped on weekends or U.S. holidays.
Once your order has shipped, you will receive a confirmation email containing tracking information when available.
Shipping Rates
Kyvera currently offers the following shipping options within the United States:
- Standard Shipping: $5.95
- Free Standard Shipping: On orders of $50 or more
- Expedited Shipping: Available at checkout when offered, with rates calculated based on the shipping method and destination.
Shipping rates and available delivery options will be displayed at checkout before you complete your purchase.
Estimated Delivery Times
Standard shipping generally arrives within 3–7 business days after your order has been processed.
Delivery times are estimates and are not guaranteed.
Expedited shipping, when available, may provide faster delivery. The estimated delivery timeframe and cost will be displayed at checkout.
Please note that delivery times may be affected by carrier delays, weather, holidays, high-volume periods, or circumstances outside Kyvera's control.
Tracking Information
Once your order has been shipped, tracking information will be provided by email when available. Please allow up to 48 hours for tracking information to update after your shipping confirmation is received.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to Kyvera because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.
If you realize that you entered an incorrect shipping address, please contact us as soon as possible. We will do our best to accommodate address changes before the order ships, but we cannot guarantee that changes can be made once an order has entered processing.
Lost, Stolen, or Damaged Packages
Once an order has been delivered to the shipping address provided at checkout, Kyvera is not responsible for packages that are lost or stolen after delivery.
If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. You may also contact the shipping carrier directly to open a claim.
If your package arrives damaged, please contact Kyvera within 7 days of delivery and include photographs of the damaged package and product so we can review the issue and determine the appropriate resolution.
International Shipping
At this time, Kyvera ships primarily within the United States. If international shipping becomes available, applicable shipping charges, customs duties, taxes, and import fees will be displayed or communicated as applicable.
Customers are responsible for any customs duties, taxes, or import fees associated with international orders unless otherwise stated.
Shipping Delays
Kyvera is not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, customs processing, incorrect addresses, or other circumstances beyond our reasonable control.
If your order appears to be significantly delayed, please contact us so we can help determine the next steps.
Contact Us
If you have questions about your order or shipping, please contact Kyvera through the contact information provided on our website.
By placing an order with Kyvera, you acknowledge and agree to the terms of this Shipping Policy.